Important Disclaimer

The information in this guide is based on ODF’s experience assisting clients with TikTok product listing setups. Each client’s experience may vary, and TikTok Seller Center requirements can differ depending on product category, brand approval, or other TikTok-specific rules.

This guide is provided to help you understand the typical documents requested and what ODF has provided; it is not a comprehensive guide to TikTok listing requirements. For questions specific to TikTok’s platform, please contact TikTok Seller Support.

Key Documents Needed for TikTok Product Listing

When creating product listings on TikTok Shop, the following documents are typically requested:

a. Signed Fulfillment Agreement with ODF

Confirms your business relationship with ODF.

This document is typically required for verification in TikTok Seller Center for certain categories or brand approvals.

ODF can provide a copy of your signed agreement upon request. If you no longer have a copy, please reach out to your applicable team member listed below:

• Onboarding Team: onboarding@ondemandfulfillment.com (onboarding clients)
• Support Team: support@ondemandfulfillment.com (active clients)
  
  

b. Supplier / Proof of Purchase Invoice (ODF Invoice)

TikTok may request an invoice or proof of purchase that validates the product supply chain.

By default, ODF-issued invoices to clients include the required information and are formatted to meet typical TikTok verification standards.

Invoices provided by ODF will include:

• Supplier name and address (ODF Fulfillment details)
• Client company / store name clearly listed

Important ODF Invoicing Note:
ODF invoices will display the ODF Base Product SKU as the default line item reference.

If a specific product name or listing-matching description is required in the invoice line items (for example, to match TikTok product listing titles exactly), please notify your applicable team member listed below:

• Onboarding Team: onboarding@ondemandfulfillment.com (onboarding clients)
• Support Team: support@ondemandfulfillment.com (active clients)
  
  

c. Product Photos (Front, Back, and Real-Life Images)

TikTok often requires product imagery to verify labeling, branding, and product authenticity.

ODF supports clients with product photo requirements in the following ways:

For New Clients (In Onboarding)

• Clients must contact onboarding@ondemandfulfillment.com
• Clients can purchase sample bottles containing their finalized labels

Important:

• If labels are still in proofing, clients must wait until ODF confirms that labels have been finalized and saved on file
  
• We're unable to ship orders or samples if labels haven't been saved to the server.
  
  

For Active / Existing Clients

• Clients should contact support@ondemandfulfillment.com
• Established clients may also use existing invoices (weekly or historical invoices) if already operating at scale
• Clients can submit sample orders through:
  • Direct fulfillment requests with the ODF team, or
  • Manual orders placed through their platform (e.g., Shopify)
    
    

d. Supplier Manufacturer Certifications

ODF can provide copies of supplier manufacturer certifications upon request, or clients can access them through the link below.

Manufacturer Certifications

e. Certificate of Analysis (COA) / Third-Party Testing Results

Shows lab testing results for each product.

ODF can provide COAs for your products if available from our records, or clients can access these per product using the link below.

Product Third Party Testing

Important Notes & Disclaimers

• ODF provides documentation based on internal records and manufacturer-provided information
• TikTok may request additional documents depending on product category or seller verification level
• ODF is not responsible for TikTok listing approvals or rejections