Returns

We handle returns for your store efficiently and effectively.

Regarding your return policy and whether you opt to refund customers after a specified timeframe, that decision is up to you. Many clients find success with a 30-60 day money-back guarantee, but feel free to choose what best suits your business and customer needs.

For our return process, we accept and process returns Monday through Friday. Please ship returns via USPS to the following address:

"Your Company Name - Receiving"
8152 S. Welby Park Dr
West Jordan, UT 84088

Customers should include their original packing slip with returns to help us identify the customer and order number. If the packing slip is lost or unavailable, they must include a piece of paper with their full name and address.

Please note that ODF DOES NOT PROVIDE RETURN SHIPPING LABELS. It is your responsibility or your customer's to purchase return shipping labels addressed to us.

Upon receiving returns, we conduct a quality check to ensure all bottles are sealed and in good condition. If sealed, we remove your labels and restock them, providing you a credit on your next invoice at the bottle's cost minus a $1.50 restocking fee per bottle. Bottles with broken seals or signs of damage will be discarded, and no credit will be issued.

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